![]() You can turn off your modem's WiFi to stop other devices connecting. Then restart your browser to run the speed test. If you're using a computer connected via an ethernet cable, close all applications, browser windows and tabs. ![]() We recommend only having one computer, tablet or mobile connected to the internet while you're running a speed test. Being further away from the modem can also reduce the speed you'll see in the test.įor more information about running tests via WiFi, see our understand WiFi speeds page. If you're running your speed test on a device connected via WiFi, the speed you get may be lower than you'd get over ethernet. You'll find its category (for example, Cat 5, Cat 5e, Cat 6 or Cat 6e) printed along the cable. One end goes into your device and the other into your modem. Ethernet cables that are Cat 5 or below limit the speed to 100Mbps, so the results you get may not be accurate.Īn ethernet cable has an RJ45 plug on each end. It's best to run your speed test on a computer or laptop connected to your modem by an ethernet cable that's Cat 5e or above. There are three options: Spark New Zealand Auckland, Spark New Zealand Wellington and Spark New Zealand Christchurch. Test your speed at Ĭhoose your nearest Spark server from the drop-down menu. You can also test your speed on the Speedtest website, but using a browser can reduce the speed shown when the connection goes above 100Mbps. For best results, we recommend the following:įor the most accurate results, download the Speedtest app and use it to measure your speed. Measure the download and upload speeds of your internet by taking a speed test. ![]() Learn how to use the Check Connection tool Test your speed This tool automatically checks your home network and broadband connection for problems. Prior to testing your speeds, we recommend trying the Check Connection tool. A common IP address of most routers is 192.168.1.1, but if that doesn’t work, here’s how to find the default IP address.Find why you're not getting the internet speeds you think you should be getting. You will have to change the password from your router’s main interface which can be accessed by entering the router’s IP address in your browser’s address bar. WPA2 is currently the most advanced protocol to secure your WiFi, but ensuring that your password has at least 12 characters is also important. This can happen if your router uses an old security standard or certificates, or if you have WPS enabled. If no program or device is using the bandwidth then there could be a chance someone has hacked into your network and is consuming the bandwidth. Be mindful of programs such as explorer.exe as they don’t consume bandwidth and you shouldn’t accidentally delete them or else your PC will be rendered useless and will need a forced restart. Press the Ctrl+Shift+Esc key combo to open Task Manager and click the “ Processes” tab. Look for any third-party application that you think is consuming an abnormal amount of data and click “ End Process” after selecting it. If you’re on Windows, you can check the programs and their bandwidth consumption using the Windows Task Manager. Hence, if you’re facing issues with Wi-Fi, switching to a different channel should fix the issue. ![]() It is possible that your device may have connected to the channel that has the worst transmittance or more interfering routers, and you can find the same from your ISP’s app. Furthermore, you can disconnect inactive devices like smartphones that are not in use as background apps may still be using the bandwidth even when the screen is turned off.ĭifferent Wi-Fi channels have different frequencies through which they send information to your device. To ensure everyone gets an equal or required share of bandwidth, most routers allow you to set bandwidth limits on users. If a user on your network is using the internet for tasks like browsing the web, it shouldn’t majorly impact the speed, but if someone is streaming games on the cloud, streaming videos in 4K, or downloading huge files, it could drastically affect the network bandwidth of the other devices. A Wi-Fi network’s bandwidth is shared between devices that are currently connected to it and any user on the network that’s consuming more bandwidth could impact other users.
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